Generative AI is experiencing widespread adoption and positive sentiment, according to a survey conducted by Boston Consulting Group (BCG). The study reveals that 46% of employees have experimented with using generative AI, with 26% of respondents using it on a regular basis. As users become more familiar with the technology, their optimism grows and concerns decrease. In fact, 62% of regular generative AI users expressed optimism, compared to only 36% of non-users.
However, the survey highlights a significant disparity between leaders and front-line employees. The majority (80%) of leaders reported using generative AI tools regularly, while only 20% of front-line employees did the same. This discrepancy is reflected in their attitudes towards AI, with 62% of leaders expressing optimism compared to 42% of front-line employees. The report suggests that this divide may stem from concerns about job displacement caused by AI, which leads to higher levels of scepticism among front-line workers.
The survey also underscores the broad support for AI-specific regulations across all employee groups. An overwhelming 79% of respondents believe that regulations are necessary. The demand for regulations is particularly high in the Middle East (89%) and lower in Germany (64%). In light of these findings, the report provides three key recommendations for leaders:
- encouraging organizations to create spaces for responsible experimentation with AI.
- emphasizing the need for continuous upskilling to help employees adapt to the ways AI will change their jobs.
- underscoring the importance of building a responsible AI program, as employees seek guidance and reassurance that their organizations are approaching AI ethically.
Overall, the survey highlights the importance of embracing generative AI while ensuring ethical and responsible practices. Organizations are encouraged to bridge the gap in AI sentiment and understanding within their workforce. Additionally, active participation in shaping AI regulations is crucial to address concerns and ensure the technology’s beneficial implementation.